Terms of Service

KOSAEM Terms of Service

Effective Date: November 1, 2025

 

KOSAEM is a service platform that connects qualified Korean language teachers recognized by the Korean government with students from various countries who wish to learn Korean, enabling them to conduct and attend classes. On the KOSAEM website, student members can search, select, and take classes offered by teacher members using computers, mobile phones, or other information and communication devices. Teacher members can also use computers, mobile phones, or other information and communication devices to promote their classes, attract students, and conduct classes. The specific details and terms of use of KOSAEM's services can be found in the Terms of Use.

 

 

Article 1 (Purpose)

These Terms of Use govern the use of Internet-related services (hereinafter referred to as "Services") provided by KOSAEM Co., Ltd. (hereinafter referred to as the "Company"), the company that operates the KOSAEM platform. These Terms of Use define the rights, obligations, and responsibilities of members in relation to the use of the website's Internet-related services (hereinafter referred to as "Services"), regardless of the type of wired or wireless device accessible.

 

 

Article 2 (Definitions)

1. The following terms have the meanings defined in these Terms of Use.

a. "Site" refers to a virtual business site established by the Company to enable transactions of products, such as lectures and courses (hereinafter referred to as "Products, etc.") using computers and other information and communication equipment. The Company currently operates the website https://www.kosaem.com, which also includes mobile websites and apps, including services for Android and iOS.

b. "Member" refers to a person who has registered as a member by providing personal information to the Site, and who continuously receives information from the Site and can continuously use the services provided by the Site in accordance with the membership registration policy established by the Site. "Members" are categorized into "Tutor Members" (hereinafter referred to as "Teachers") who hold a Level 3 or higher Korean Language Teacher Certification or a Secondary Korean Language Teacher Certification and who wish to provide Korean language classes, and "Student Members" (hereinafter referred to as "Students") who wish to take classes to learn Korean.

c. "Membership Number (ID)" refers to a combination of letters and numbers or an email address set by the member and registered on the site to verify the member's identity and protect the member's rights and privacy.

d. "Nickname" refers to a name and display used for activities such as lectures and course attendance on the site. If not registered separately, the member number will be used for this purpose.

e. "Password" refers to a combination of letters, numbers, and special characters, different from the member number, used to verify the member's authenticity when logging in.

f. "Class" refers to a bundle of learning activities consisting of one or more lectures. Contracts, pricing, and peer evaluations between instructors and students are conducted on a per-lecture basis.

g. "Study" refers to a unit of learning activity that constitutes a course. Time reservations and confirmation of course availability are conducted on a per-lecture basis.

 

2. Terms not defined in these Terms and Conditions shall be governed by relevant laws and regulations. Otherwise, general commercial practices shall apply.

 

 

Article 3 (Specification, Explanation, and Revision of Terms and Conditions)

1. The Company shall post the contents of these Terms and Conditions, along with the company name and representative name, address, telephone number, email address, business registration number, etc., on the initial service screen of the site so that members can easily view them. However, members can view the specific details of the Terms and Conditions through the link screen.

 

2. The Company may revise these Terms and Conditions to the extent that it does not violate relevant laws and regulations, such as the Act on Consumer Protection in Electronic Commerce, etc., the Act on Regulation of Terms and Conditions, the Framework Act on Electronic Commerce, the Electronic Signature Act, the Act on Promotion of Information and Communications Network Utilization, and the Framework Act on Consumers.

 

3. If the Company revises the Terms and Conditions, it shall post the effective date and the reason for the revision on the initial screen of the site, along with the current Terms and Conditions, from seven days prior to the effective date until the day before the effective date.

 

4. If the Company revises the Terms and Conditions, the revised Terms and Conditions will only apply to contracts entered into after the effective date. For contracts entered into before the effective date, the terms and conditions prior to the revision will remain in effect. However, if a member who has already entered into a contract expresses their intention to be subject to the revised Terms and Conditions and receives the Company's consent within the notice period for the revised Terms and Conditions as stipulated in Paragraph 3, the revised Terms and Conditions will apply.

 

5. When making significant changes to the Terms and Conditions, the Company may clearly notify members of the changes through e-mail, app notifications, pop-up notices, or other means, and obtain their explicit consent.

 

6. If a member continues to use the Company's services after the effective date as notified in Paragraph 3, they will be deemed to have agreed to the revised Terms and Conditions. Members who do not agree to the revised Terms and Conditions may freely terminate their service agreement at any time.

 

 

Article 4 (Rules Other than Terms and Conditions)

Matters not specified in these Terms and Conditions and their interpretation shall be governed by the Act on Consumer Protection in Electronic Commerce, etc., the Act on Regulation of Terms and Conditions, the Fair Trade Commission's Consumer Protection Guidelines in Electronic Commerce, etc., and other relevant laws and regulations, as well as general commercial practices.

 

 

Article 5 (Establishment of User Agreement)

1. The User Agreement is concluded when a person wishing to become a member (hereinafter referred to as the "Applicant") enters membership information according to the application form provided by the Company, completes the authentication process, agrees to the Terms and Conditions, and applies for membership. The Company approves the application.

 

2. The Company approves membership of users who apply for membership as stipulated in Paragraph 1, unless they fall under any of the following:

a. If the applicant has previously lost membership under these Terms and Conditions. However, this does not apply to applicants who have re-registered after three months have passed since losing membership and have obtained the Company's approval for membership re-registration.

b. If false information, omissions, or errors are provided in the registration information.

c. If the applicant is under 14 years of age at the time of membership registration.

d. If the applicant's mobile phone number, name, or email address is identical to that of an existing member.

e. If the applicant seeks to use this service for illegal purposes or for profit-making purposes other than the instructor's lectures.

f. If the application is found to be in violation of these Terms and Conditions or is otherwise illegal or improper.

g. If the Company reasonably deems it necessary.

h. If the Company determines that approving the membership application would significantly impede technical progress.

 

3. If the Company does not approve or reserves approval of a membership application pursuant to Paragraph 2, the Company will, in principle, notify the applicant of this fact.

 

4. The Service Agreement is established when the Company indicates completion of membership in the application process.

 

5. The Company may differentiate access to the Service by dividing Members into different levels according to Company policy, dividing them into different usage periods, frequency of use, and service menus.

 

6. The Company may impose usage restrictions or age-based restrictions on Members to ensure compliance with age and grade requirements under the Lifelong Education Act, the Youth Protection Act, and other applicable laws.

 

7. Members must update their account with any changes to their registered information, such as their email address or contact information. Members are responsible for any disadvantages arising from failure to update their account information, even if such changes are not due to the Company's intention or negligence.

 

 

Article 6 (Protection of Personal Information)

1. To protect Members' personal information, the Company complies with relevant laws, including the Personal Information Protection Act and the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.

 

2. To protect Members' personal information, the Company has established a <Personal Information Processing Policy> and posts it on the Service's home screen. However, the specific details of the Personal Information Processing Policy can be viewed through the linked screen.

 

 

Article 7 (Withdrawal of Membership and Loss of Membership)

1. Members may request withdrawal from the Company at any time, and the Company will process such requests in accordance with its membership withdrawal regulations.

 

2. If a member falls under any of the following, the Company may restrict or suspend membership:

a. Interfering with others' use of the Site or stealing information, thereby threatening the e-commerce industry.

b. Rebroadcasting, reselling, or recording or videotaping lectures provided through the Site for commercial purposes.

c. Engaging in acts prohibited by law or these Terms and Conditions using the Site.

d. Disclosing or disseminating unfounded or false information related to the Site's operation, thereby tarnishing the Company's reputation or undermining its credibility.

e. Interfering with the Site's operation through verbal abuse, threats, or obscene language toward employees or others.

f. If you repeatedly cancel or return all or part of the products or services purchased through the site without justifiable cause, disrupting the company's business, even if there are no specific defects, after partial use.

 

3. If the company restricts or suspends your membership and the same action is repeated more than twice or the reason is not corrected within 30 days, the company may revoke your membership.

 

4. If the company revokes your membership, your membership registration will be canceled. In this case, the member will be notified and given at least 30 days to explain the situation before the cancellation.

 

 

Article 8 (Member's Obligations Regarding Membership Number and Password)

1. Members are responsible for managing their membership number and password, and all civil and criminal liabilities arising from negligence in this regard will be borne by the member.

 

2. Members must not allow third parties to use their membership number and password.

 

3. Members must not use the service on two or more devices simultaneously with the same membership number, run copy programs while using the service, or misuse the service, such as recording.

 

4. If a member becomes aware that his/her membership number and password have been stolen or are being used by a third party, he/she must immediately notify the company and follow any measures taken by the company.

 

5. If a member receives a notification pursuant to Paragraph 4,

 

 

Article 11 (Notices to Members)

1. When the Company notifies members, it may do so via the email address or other means provided upon registration, depending on the member's notification settings. However, essential information related to service use, transaction-related information as required by applicable laws, and responses to customer inquiries will be notified regardless of notification settings.

 

2. In the case of notifications to an unspecified number of members, the Company may substitute individual notifications by posting the information on the website for at least one week. However, individual notifications will be provided for matters that significantly impact the member's transactions.

 

 

Article 12 (Obligations of the Company)

1. The Company shall make every effort to provide products, etc. continuously and stably in accordance with these Terms and Conditions.

 

2. The Company shall establish a security system to protect members' personal information (including credit information) to ensure the safe use of the Service by members, and shall disclose and comply with the <Personal Information Processing Policy>.

 

3. If the Company objectively determines that any opinions or complaints raised by members are justified, the Company shall promptly address them through appropriate procedures. However, if immediate processing is difficult, the Company must notify the member of the reason and processing schedule.

 

4. The Company will not engage in any acts prohibited by relevant laws and regulations or these Terms and Conditions, or those specified in Article 10, Paragraph 1, Subparagraphs a through d.

 

5. The Company will not send unsolicited commercial advertising emails, text messages, etc. for profit.

 

 

Article 13 (Provision and Change of Services)

1. The Company provides the following services to teachers:

a. E-commerce services and ancillary services that allow teachers to promote courses and lectures designed by teachers and attract students through the Company-operated website.

b. E-commerce services and ancillary services that enable the smooth implementation and management of lectures through the Company-operated website.

c. Other services or tasks determined by the Company.

 

2. The Company provides the following services to students:

a. E-commerce services and ancillary services that allow students to browse and select teachers' courses and lectures through the Company-operated website.

b. E-commerce services and ancillary services that enable students to seamlessly take and manage courses through the Company-operated website.

c. Other services or tasks determined by the Company

 

3. The Company may change the content of products, etc. to be provided under future contracts due to reasons such as individual circumstances of the instructor or changes in technical specifications. In such cases, the Company will immediately notify the member of the changed content and the date of provision in the same location where the current product information is posted.

 

4. If the Company changes the content of a service for which a student has already signed a contract due to individual circumstances of the instructor or changes in technical specifications, the Company will immediately notify the member.

 

5. In the case of the preceding paragraph, the Company will compensate the member for actual damages proven to be causally related. However, this does not apply if the Company proves that there was no intent or negligence.

 

 

Article 14 (Terms and Conditions of Use for Individual Services)

The Company may establish separate terms and conditions of use for individual services within the Services it provides. Members will be required to go through a separate consent process when using an individual service for the first time to agree to the terms and conditions applicable to that service. In such cases, the terms and conditions of use for the individual service will take precedence over these Terms and Conditions.

 

 

Article 15 (Service Usage Hours)

In principle, the Service is available 24 hours a day, 365 days a year, unless there are special operational or technical difficulties. However, this does not apply on days or times designated by the Company for regular maintenance or other reasons. Regular maintenance hours are posted on the service screen.

 

 

Article 16 (Responsibility for Service Use)

Members may not use the Service to engage in commercial activities, such as selling products, unless specifically permitted in an express written agreement signed by the Company. In particular, they may not engage in hacking, money-making advertising, commercial activities through pornographic websites, or the illegal distribution of commercial software. The Company shall not be liable for the consequences or losses resulting from commercial activities that violate this provision, or for legal action by relevant authorities.

Members shall not infringe upon the rights of others while using the Service and shall not engage in any conduct that violates applicable laws and social norms.

 

 

Article 17 (Suspension of Service Provision)

1. The Company may suspend the Service in the following cases:

a. In the event of maintenance, inspection, replacement, or malfunction of information and communication equipment such as computers, or a disruption in communications, etc.

b. When a telecommunications service provider, as defined in the Telecommunications Business Act, suspends telecommunications services.

c. In the event of other force majeure circumstances.

 

2. The Company may restrict or suspend all or part of the Service if normal service use is disrupted due to a national emergency, power outage, service equipment failure, or service overload. If the Company temporarily suspends or suspends the Service, the Company will notify the Member of the suspension and the reason for the suspension on the website's home screen.

 

 

Article 18 (Provision of Information and Posting of Advertisements)

1. The Company may provide Members with various information deemed necessary during their use of the Service through notices, e-mail, or other notification methods. However, Members may opt out of receiving e-mails at any time, except for transaction-related information and responses to customer inquiries as required by applicable laws.

 

2. The Company may post advertisements on service screens, the website, and e-mail in connection with the operation of the Service. Members who receive emails containing advertisements may request the Company to opt out.

 

 

Article 19 (Courses and Lectures)

1. Courses are divided into 1:1 and group courses.

a. 1:1 courses are not scheduled in advance. The instructor and the student who signed up for the course agree to the schedule. The instructor enters the schedule, and the student agrees. The course begins and proceeds according to that schedule.

b. For group courses, the instructor sets and announces the course schedule, minimum number of participants, and maximum number of participants. Once the minimum number of participants has been reached, the course begins and proceeds according to the established schedule.

 

2. Instructors will conduct the following activities in accordance with these Terms and Conditions and the Company's regulations.

a. Course Registration: Instructors determine the course's main content, features, number of lectures, and price, and register the course using the template provided by the Company. The Company will set the course fee based on the price set by the instructor and disclose it on the website.

b. Contract Conclusion and Lecture Reservation: If a student requests a course, the details will be reviewed and the application will be accepted or rejected. If the application is accepted, the contract will be deemed concluded upon payment of the course fee by the student. Once a contract for a 1:1 course is concluded, it will proceed in accordance with Paragraph 1, Subparagraph 1. The reserved lecture time may be changed by prior mutual agreement between the teacher and student. Group courses may be changed by prior agreement between the teacher and all students.

c. Lecture Implementation and Other Tasks: Lectures will be conducted at the reserved lecture time, and evaluations and other tasks will be conducted upon completion of the entire course.

 

2. Students will perform the following activities in accordance with these Terms and Conditions and the company's regulations.

a. Course Search: Students will identify the content of registered courses, select them, and apply.

b. Contract Conclusion and Lecture Reservation: If the instructor of the course accepts the application, the student will pay the established lecture fee. Payment of the lecture fee will be deemed concluded. Once the contract is concluded, a lecture time will be reserved upon mutual agreement. The reserved lecture time may be changed by prior mutual agreement between the teacher and student.

c. Attending Classes and Other Tasks: Students will attend classes at the scheduled class times and, upon completion of the entire course, will complete tasks such as evaluations.

 

3. The Company will promptly and appropriately notify both parties of the activities described above. Furthermore, the Company will take necessary measures to ensure the course runs smoothly at the scheduled times, including providing scheduled class times, securing online lecture space, and providing guidance on various procedures.

 

 

Article 20 (Mutual Evaluation and Reviews)

1. After a course begins, teachers and students may provide mutual evaluations and reviews within 7 days of completing the entire course or ending it by mutual agreement. The other party's evaluations and reviews will be visible after completing their own.

a. Mutual Evaluation: Students will be given up to 5 stars based on criteria determined by the Company, and an average score will be calculated.

b. Review: Students may freely share their impressions of the course and any comments they wish to share with other members.

c. Recommendation: Students will indicate whether they would recommend the course to other members.

 

2. The course evaluation score is a cumulative average, displayed next to the course name.

 

3. The evaluation scores received by teachers and students are not generally made public, but the cumulative average score is recorded as information about the teacher and student and is disclosed only to the applicant upon separate request.

 

 

Article 21 (Purchase Confirmation)

1. If a student completes the entire course or writes a review within seven days of the course's termination by mutual agreement, the purchase will be confirmed immediately.

 

2. If the student does not submit a review or evaluation as stipulated in Paragraph 1, the purchase will be deemed confirmed seven days after the course ends.

 

3. While the evaluation scores received by both the teacher and student are not generally disclosed, the cumulative average score will be recorded as information for both the teacher and student and will be disclosed only to the applicant upon request.

 

 

Article 22 (Courses and Course Cancellation)

1. 1:1 courses for which a contract has been concluded as stipulated in Article 19, Paragraph 1, Subparagraph a may be cancelled as follows:

a. Before the course schedule is agreed upon, the teacher and student may unilaterally cancel the course without the other party's consent.

b. If a course schedule has been agreed upon, the course may be cancelled by mutual agreement with the other party up to 24 hours before the start of the first scheduled lecture.

c. The entire course cannot be cancelled after 24 hours before the start of the first scheduled lecture. If a student requests cancellation, the first lecture will be deemed to have been held. Only the portion of the course that has not been held, excluding lectures that have already been held, may be cancelled by mutual agreement with the other party.

 

2. Group courses for which a contract has been signed under Article 19, Paragraph 1, Subparagraph B, may be cancelled as follows:

a. Before the end of the course registration period, either the instructor or student may unilaterally cancel the course without the other party's consent.

b. If the course registration period has ended and the course schedule has not been agreed upon, the instructor may cancel the course by mutual agreement with the other party. However, if the instructor wishes to cancel, they must first consult with all students who have applied for the course. If the minimum number of students for the course is not met after the end of the course registration period, the instructor may choose to cancel the course or proceed as scheduled.

c. Once course registration has closed and the lecture schedule has been agreed upon, the entire course cannot be cancelled. If a student wishes to cancel, the first lecture will be considered completed. Lectures that have already been completed may be cancelled by mutual agreement with the other party. However, if the instructor wishes to cancel, consultation with all students who have registered for the course must be completed.

 

3. If all students fail to attend the scheduled lecture time without prior notice, the instructor may cancel the lecture. In this case, or if a student withdraws without the instructor's consent before the scheduled lecture time has elapsed, the entire lecture will be considered completed. In group lectures, if even one student attends the lecture, all students, even those who did not attend or left midway, will be considered to have attended the lecture.

 

4. If the instructor fails to attend the scheduled lecture time without prior notice, the student may immediately drop the course. In this case, or if the instructor terminates a lecture without the student's consent before the scheduled lecture time has elapsed after the lecture has begun, the lecture time will be restored and make-up classes will be held at a time agreed upon by all enrolled students.

 

5. If a lecture is canceled twice or more due to the instructor's absence or unilateral termination, or if the instructor significantly violates Article 9, the student may negotiate with the company to cancel the entire lecture.

 

6. If the company recognizes in advance that a contracted lecture cannot proceed normally due to technical issues with the website or unavoidable circumstances on the part of the instructor, the company may notify the instructor and students and cancel the entire lecture or any unscheduled lecture.

 

7. Refunds for courses and lectures that fall under any of the above clauses will be subject to separate KOSAEM refund policies.

 

 

Article 23 (Payment Methods)

1. Payment for courses purchased by students on the website and coupons issued by the company (hereinafter referred to as "KOSAEM Coupons") may be made using one of the following methods:

a. PayPal

b. Pre-secured Kosem coupons

c. Other: Direct remittance by prior arrangement

 

2. Payments made by student members via PayPal will be transferred directly to the teacher's account. Any cancellations or refunds pursuant to Article 22 and the refund policy will be the teacher's responsibility. If a refund is not processed properly despite a valid reason for a refund, the company will supervise the process.

 

3. The member is solely responsible for any information entered by the member in connection with payment and any liability or disadvantages arising from such information.

 

 

Article 24 (Method of Receipt of Tuition Fees)

1. The teacher will receive the tuition fee paid by the student directly through their PayPal account and will receive payment according to PayPal's settlement cycle.

 

2. The teacher is responsible for any fees associated with overseas remittances, exchange rate fluctuations, or other taxes. The company will notify the student of these costs in advance.

 

 

Article 25 (KOSAEM Coupons)

1. KOSAEM Coupons may be categorized by issuance target, issuance route, and intended users. Details regarding the KOSAEM Coupon classification, discount amount (discount rate), usage method, expiration date, and restrictions are displayed on the KOSAEM Coupon or service screen. The type, content, and issuance of KOSAEM Coupons may vary depending on the Company's policies.

 

2. KOSAEM Coupons cannot be withdrawn in cash and will expire upon expiration of the expiration date indicated on the KOSAEM Coupon or termination of the Service Agreement.

 

3. KOSAEM Coupons may not be transferred to others unless specifically stated otherwise by the Company, and may not be used for any improper purposes or uses. In the event of a violation, the Company may cancel the KOSAEM Coupon or suspend the Member's membership.

 

4. If there is a justifiable reason for the use or revocation of a coupon, the Company may notify the Member in advance or after the fact. If any improper use is confirmed, the Member may be held legally liable.

 

 

Article 26 (Fees, etc.)

1. If a course contract is concluded between a teacher and a student, a fee will be charged to the teacher as a percentage of the price set by the teacher. The fee may be reduced or waived depending on the company's promotional and marketing policies, implementation of special programs, and incentives for outstanding teachers. The fee rate, reduction, and exemption will be determined by separate regulations. Furthermore, the fee rate may change depending on circumstances, such as changes in taxes imposed by the government or fees charged by intermediaries.

 

2. If Korean law requires the company to withhold taxes imposed on teachers, or if the company refunds an amount owed to the student by the teacher, the company may add this amount to the fee and issue a receipt for such refund.

 

3. The company will charge a fee to students when they pay the course fee, using a credit card or other method registered by the teacher member in advance.

 

4. Even if any of the provisions of Article 22 arise, the fee will not be refunded, except in cases stipulated in separate refund regulations. 5. Any additional foreign currency remittance fees incurred during payment by overseas users or receipt by teachers shall be borne by the parties involved, and such fees shall be specified in advance.

 

 

Article 27 (Attribution of Copyright and Restrictions on Use)

1. The copyright and other intellectual property rights for works, lecture videos, and lecture materials created by the Company belong to the Company.

 

2. The copyright for lecture content (videos, textbooks, and other materials) produced by teachers belongs to the respective teachers, and the Company has a non-exclusive, royalty-free, and regionally unrestricted use right for the sole purpose of operating and promoting the platform.

 

3. The Company grants members only the right to use accounts, content, etc. in accordance with the terms of use established by the Company in connection with the Service. Members shall not use, or allow third parties to use, any information obtained through the Service, for which the Company holds intellectual property rights, by means of reproduction, transmission, publication, distribution, broadcasting, or other methods, without the Company's prior consent.

 

4. All liability for the use of third-party copyrights within the site rests with the member who directly used the copyrights.

 

 

Article 28 (Management of Posts)

1. If a member's post contains content that violates the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., the Copyright Act, or other related laws, the rights holder may request the suspension or deletion of the post in accordance with the procedures stipulated in the relevant laws, and the Company shall take action in accordance with the relevant laws.

 

2. Even if there is no request from the rights holder pursuant to the preceding paragraph, the Company may take temporary measures, etc., against the post in accordance with the relevant laws if there is reason to believe that rights have been infringed or if the post violates other company policies or related laws.

 

3. Detailed procedures under this Article shall be governed by the "Post Suspension Request Service" established by the Company within the scope stipulated by the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc. and the Copyright Act.

 

 

Article 29 (Company Disclaimer)

1. The Company shall be exempt from liability for service provision if it is unable to provide the Service due to a natural disaster or other force majeure.

 

2. The Company shall not be liable for any service disruption caused by a member's fault.

 

3. The Company shall not be liable for any loss of expected profits resulting from the use of the Service, nor shall it be liable for any damages resulting from materials obtained through the Service.

 

4. The Company shall not be directly responsible for the quality of lectures provided by instructors. However, if it is objectively confirmed that a significant quality defect has occurred due to accumulated reports, repeated complaints, or other reasons, the Company may take appropriate measures, such as restricting the instructor's access.

 

5. The Company shall not be liable for the reliability, accuracy, or content of any information, materials, or facts posted by members.

 

6. The member shall be legally responsible for the content of emails sent by members.

 

7. The Company shall not be liable for any transactions or other transactions conducted between members or between members and third parties through the Service.

 

8. The Company shall not be liable for the use of services provided free of charge, unless otherwise provided for in applicable laws.

 

 

Article 30 (Dispute Resolution)

1. If the Company establishes and operates a compensation processing organization to reflect legitimate opinions or complaints raised by members and compensate for damages incurred, the Company shall provide appropriate information on the relevant contents, contact information, and methods for raising issues.

 

2. The Company shall prioritize the processing of complaints and opinions submitted by members. However, if prompt processing is difficult, the Company shall promptly notify the member of the reason and processing schedule.

 

 

Article 31 (Governing Law and Jurisdiction)

1. The laws of the Republic of Korea shall apply to the interpretation of these Terms and Conditions and any disputes between the Company and members.

 

2. If a lawsuit is filed regarding a dispute between the Company and a member, the court with jurisdiction over the Company's headquarters or a court under the Civil Procedure Act or other relevant laws shall be the competent court. Consumer members may file a lawsuit in the court with jurisdiction over their address.

 

 

<Supplementary Provisions>

These Terms and Conditions will take effect on November 1, 2025.

These revised Terms and Conditions apply only to contracts entered into after the effective date; previous contracts will be governed by the existing Terms and Conditions.

These Terms and Conditions shall be interpreted in accordance with consumer protection principles and shall not unduly restrict users' rights.