Cancellation and Refund Policy

KOSAEM Refund Policy

Article 1 (Company's Refund Policy)

1. The Company's refund policy complies with the Act on Consumer Protection in Electronic Commerce, etc. and its Enforcement Decree, as well as other relevant laws and regulations.

2. Members must notify the Company of any cancellation, refund, or change requests through the website. Upon receiving the request, the Company will review the member's request, the other party's position, and the Company's refund policy and process the refund as quickly as possible.

3. Special courses, including event-based courses, irregular courses, and specially planned courses, may have separate cancellation, change, and refund policies. This refund policy does not apply to free special courses.

4. In principle, refunds will be made using the same method used by the member to make the payment, such as credit card, mobile phone payment, or virtual account transfer. However, in cases where a partial refund is not possible, a refund will be made using another agreed upon method.

5. The refund amount is calculated based on the actual payment amount, not the list price.

Article 2 (Cancellation of Courses and Lectures)

Cancellation of courses and lectures is governed by Article 22 of the Terms of Service.

Article 3 (Refund Method)

1. Refunds for course or lecture cancellations are governed by the following: Depending on the reason for cancellation and the responsibility, the refund will be borne by the instructor or the company. Any differences resulting from exchange rate fluctuations, foreign currency remittances, etc. will be borne by the party responsible, depending on the reason for cancellation and the responsibility. Refunds will be processed directly by the instructor who received the tuition. If the instructor fails to process the refund within 14 days, the student member may request a refund from the company. In this case, the company will process the refund and request the refund from the instructor to protect the student member's rights.

a. In cases falling under Article 22, Paragraph 1, Subparagraphs a and 2, Subparagraph a, or Article 22, Paragraph 1, Subparagraph b, and 2, Subparagraphs b and c of the Terms of Service, the full amount paid by the student will be refunded. In cases falling under Article 22, Paragraph 1, Subparagraphs a and 2, Subparagraph a, the teacher's fee payment will be canceled. In cases falling under Article 22, Paragraph 1, Subparagraph b and 2, Subparagraph b, the teacher's fee payment will be canceled upon the teacher's request.

b. In cases falling under Article 22, Paragraph 1, Subparagraph c and 2, Subparagraph c of the Terms of Service, the amount paid by the student will be refunded based on the ratio of the number of cancelled lectures divided by the total number of lectures. In this case, the teacher's fee payment will not be canceled.

c. In cases falling under Article 22, Paragraph 5 of the Terms of Service, the entire amount paid by the student will be refunded regardless of the number of regular lectures held within the course. In this case, the teacher's fee payment will not be canceled.

d. In cases falling under Article 22, Paragraph 6, the company will refund the full amount or an appropriate amount to the student, depending on the circumstances. In cases due to the company's circumstances, the teacher's fee payment will be canceled based on the ratio of the amount refunded to the student. In cases due to the teacher's circumstances, the teacher's fee payment will not be canceled.

2. If a refund or refund request arises as described in Paragraph 1 above, the Member must notify the Company of the details and request through the website. Upon receipt of the request, the Company will review the details and reason for the request, the other party's position, and the Company's refund policy, and then issue a refund as quickly as possible.

3. Refunds will be processed using the same payment method used by the Member, in accordance with Article 23 of the Terms of Use. In cases where a refund is not possible, such as a partial refund, a refund will be issued using another agreed upon method.

Article 4 (Issuance of KoSaem Coupons in Refunds)

1. Members may request that the Company replace the refund with the payment of KoSaem Coupons, rather than the method specified in Article 3, Paragraph 3.

2. If the Company is aware of the reason for a refund under Article 3, Paragraph 1, but the Member fails to make the request under Article 3, Paragraph 2 within 7 days, the Company may replace the refund with the payment of KoSaem Coupons.

Article 5 (Exceptions to Refunds)

1. The above refund policy does not apply if a member is forcibly removed from the Company due to violation of applicable laws and regulations or these Terms and Conditions.

2. Any amounts earned by a member through coupons provided free of charge by the Company will not be refunded.

3. Notwithstanding the above provisions, the Company may temporarily relax refund conditions for the purpose of enhancing trust or promoting events.

Article 6 (Other)

For any refund matters not specified in these Terms and Conditions or the Site's User Guide, the provisions of the Act on Consumer Protection in E-Commerce, etc. and the Consumer Dispute Resolution Standards shall apply.